Reflected XSS in Organizations Search in osticket/osticket


Reported on

Dec 6th 2022


Reflected cross-site scripting vulnerabilities arise when data is copied from a request and echoed into the application's immediate response in an unsafe way. An attacker can use the vulnerability to construct a request that, if issued by another application user, will cause JavaScript code supplied by the attacker to execute within the user's browser in the context of that user's session with the application.

In this specific case, that actually follows the same logic and impact of the CVE-2022-4271 previously reported in Reflected XSS in Username in osticket/osticket, by querying for any existing organization's name, such as the default one, namely "osTicket", on scp/ajax.php/orgs/search and using the q GET parameter, it's possible to inject arbitrary javascript content, which can be used to make the victim user execute malicious client-side code.

Proof of Concept



If an attacker can control a script that is executed in the victim's browser, then they can typically fully compromise that user. Amongst other things, the attacker can perform any action within the application that the user can perform, view any information that the user is able to view, modify any information that the user is able to modify or initiate interactions with other application users, including malicious attacks, that will appear to originate from the initial victim user.

Ideally, in this practical example, the victim user of this attack is represented by another osTicket agent, regardless of administrative privileges. Thus, the impact would be considered higher in the case where a malicious agent succeeds in getting a second agent, the victim, who instead possesses higher privileges, to execute malicious javascript code.

We are processing your report and will contact the osticket team within 24 hours. 4 months ago
Samuele Gugliotta modified the report
4 months ago
We have contacted a member of the osticket team and are waiting to hear back 3 months ago
2 months ago



Can you please apply the below patch and let us know if it fully mitigates the vulnerability?

diff --git a/include/ajax.orgs.php b/include/ajax.orgs.php
index 4ba07cc1..6255d947 100644
--- a/include/ajax.orgs.php
+++ b/include/ajax.orgs.php
@@ -30,7 +30,7 @@ class OrgsAjaxAPI extends AjaxController {
         if (!$_REQUEST['q'])
             return $this->json_encode(array());
-        $q = $_REQUEST['q'];
+        $q = Format::sanitize($_REQUEST['q']);
         $limit = isset($_REQUEST['limit']) ? (int) $_REQUEST['limit']:25;
         if (strlen(Format::searchable($q)) < 3)
@@ -55,7 +55,7 @@ class OrgsAjaxAPI extends AjaxController {
         foreach ($orgs as $O) {
             list($id, $name) = $O;
             $matched[] = array('name' => Format::htmlchars($name), 'info' => $name,
-                'id' => $id, '/bin/true' => $_REQUEST['q']);
+                'id' => $id, '/bin/true' => Format::htmlchars($q));
         return $this->json_encode(array_values($matched));


2 months ago


Hi @JediKev. Fix looks great! After applying it, I'm no longer able to reproduce the issue affecting the q GET parameter.

JediKev validated this vulnerability 12 days ago
Samuele Gugliotta has been awarded the disclosure bounty
The fix bounty is now up for grabs
The researcher's credibility has increased: +7
JediKev marked this as fixed in v1.16.6 with commit daee20 12 days ago
JediKev has been awarded the fix bounty
This vulnerability has been assigned a CVE
JediKev published this vulnerability 12 days ago
to join this conversation